Delete your account

1.How to request deletion

TransferArc accounts are created by a transport company — your employer, or the company you book with — not by signing up in the apps. You can request deletion in any of these ways:

From the app

1. Open the app and go to Profile (in TransferArc Owner: More; in TransferArc: Account).
2. Tap Delete my account. This page opens with the steps below.
3. Send the request by email as described next. You can do this even if you can no longer sign in.

By email

1. Write to privacy@transferarc.com, preferably from the email address on your account.
2. Include your username, your full name, the name of the transport company and the app you use. If you have no email address on your account, include the phone number on it.
3. Say whether you want the whole account deleted or only certain information (see “Deleting some information only”).

Through your transport company

You can also ask the company's administrator. The administrator can suspend your account at once in the TransferArc web panel, which signs you out of every device, and passes the deletion request to us.

2.Confirming it is you

To protect you from someone else deleting your account, we check that the request comes from the account holder. A request from the email address on the account is usually enough. Otherwise we may ask the transport company to confirm, or ask you for a detail that only the account holder would know. We use what you send only to handle the request.

3.What is deleted

When your account is deleted, the following is permanently deleted or irreversibly de-identified:

• Sign-in: your username, password and sign-in sessions. You can no longer sign in.
• Devices and notifications: the push notification tokens and installation identifiers of your devices, and your in-app notifications.
• Profile: your name, email, phone, profile photo, language and other preferences.
• Driver information: personal details on the driver record (contact details, date of birth, nationality, photo), documents and document images, messages from the company, and driver location positions.
• Uploaded files about you that are not required to be kept, such as photos.
• Marketing preferences: we do not send marketing; any communication preferences are deleted with the account.

4.What may be kept, why and for how long

Some records must be kept even after an account is deleted, because the law or the transport company's legitimate business needs require them. They are kept only as long as necessary, are not used for anything else, and are then deleted or anonymised.

Where such records remain, your name and contact details are removed or replaced where the law allows, so that the records no longer identify you beyond what is required.

5.What happens to your bookings, trips and records

• Upcoming bookings (customers and agents): bookings belong to the transport company that carries them out. Before deletion, cancel or change them with the company; its cancellation terms apply. Bookings that are not cancelled may still be carried out and invoiced.
• Assigned trips (drivers): trips assigned to you are taken off you and returned to the company's dispatch before the account is deleted.
• Pending payments and settlements: unpaid invoices, deposits, refunds, cash you collected and wallet balances are settled with the transport company. Deleting the account does not cancel amounts owed either way, and the records needed to settle them are kept until they are settled.
• Past bookings and trips: kept by the company only as described in the table above; otherwise deleted or de-identified.
• Vehicles: vehicle records belong to the company and remain; your link to them as a driver is removed.
• Documents and photos: deleted, unless a document must be kept by law, in which case it is kept only as long as required.
• Login credentials and push tokens: deleted; every device is signed out and stops receiving notifications.
• A whole company account: if you own a transport company's account and want the company's entire account closed, write to us; this is handled under the agreement with your company.

6.Deleting some information only

You can ask for specific information to be deleted without deleting your account — for example a photo, an old document, or your phone number on a past booking — by writing to privacy@transferarc.com. We will delete it unless it must be kept for one of the reasons above, in which case we will tell you why.

7.Processing time and confirmation

• We acknowledge your request and, once your identity is confirmed, complete the deletion within 30 days. If the law requires a shorter time, we follow it; if a request is complex and the law allows more time, we tell you why and when to expect completion.
• Your access can be suspended straight away on request while deletion is carried out.
• We confirm by email when deletion is complete, including any records that had to be kept and why.
• Deletion is permanent and cannot be undone. If you need TransferArc again later, the transport company will have to create a new account for you.

8.If something goes wrong

If you have not received a reply within 30 days, if you are not satisfied with how your request was handled, or if you can still sign in after we confirmed deletion, write to privacy@transferarc.com or legal@innovatesolution.com with the date of your request. You may also have the right to complain to the data protection authority where you live.

9.More information

How we collect, use and protect personal information is explained in our Privacy Policy. TransferArc is operated by Innovate Solution Global Pte. Ltd., 101 Kitchener Road, #03-02 Jalan Besar Plaza, Singapore 208511.